Return Policy
Effective Date: [14/12/2024]

At Karaikudi Garden Biriyani, we are committed to providing our customers with the best dining experience. Our Return Policy outlines the terms under which we accept returns, replacements, or refunds for food items purchased through our restaurant or website.

1. General Policy

Due to the perishable nature of food, we do not accept returns of items once delivered or picked up. However, we strive to resolve any issues you may have with your order.

2. Eligible Cases for Refund or Replacement

We will offer a refund or replacement under the following circumstances:

a. Incorrect Order:

  • If you receive the wrong item that does not match your order.

b. Damaged or Spoiled Food:

  • If the food is damaged during delivery or does not meet quality standards.

c. Missing Items:

  • If any items from your order are missing upon delivery or pick-up.

3. Non-Eligible Cases

Refunds or replacements will not be provided in the following situations:

  • If the food is not to your personal taste.
  • If the food is partially consumed or altered.
  • If you failed to pick up your order within the specified time or were unavailable for delivery.

4. How to Report an Issue

If you encounter any issues with your order, please follow these steps:

a. Contact Us:

  • Call or email us within 2 hours of receiving your order to report the issue.
  • Provide your order details, receipt, and a clear description of the problem.

b. Provide Evidence:

  • In case of damaged or spoiled food, please share photos of the items as proof.

c. Resolution Time:

  • We will review your complaint and respond within 24 hours with a resolution.

5. Refund Process

  • If your refund request is approved, we will initiate the refund to your original payment method.
  • Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

6. Replacement Policy

  • Approved replacements will be prepared and delivered as soon as possible.
  • Delivery charges may apply unless the issue was caused by us.

7. Cancellation Policy

  • Orders once confirmed cannot be canceled unless there is a valid reason approved by our team.

8. Contact Us

If you have any questions or need assistance with your order, please reach out to us:

Karaikudi Garden Biriyani
Address: [Koviloor , Madurai ,Karaikudi – 630307]
Email: [simhaglobalfoodcrafts@gmail.com]

We value your trust and satisfaction. Thank you for choosing Karaikudi Garden Biriyani.